Who can apply for a grant?

As a minimum you need to be female, living in accommodation with no dependent or non-dependent adults and on a very low income.  

How do I apply for a grant?

You can call us on our helpline number 0300 365 1886 or fill in our on-line enquiry form via our website (please note - the enquiry form is not the same as the application form). We will then call you to discuss your circumstances. If you pass all the initial eligibility checks, we will send you an application pack.

Where is the Enquiry form?

The form can be accessed from the Flexible Response Fund page. The form is only available when the grant round is open. If you can't see the form, please come back when the round is open.

What is the grant application process?

1. Applicant submits enquiry (by phone or web-based eligibility form) - when grant round is open

2. Grants Manager carries out initial eligibility check with applicant

If applicant passes initial eligibility check

3. Grants Manager sends out application form to applicant

4. Applicant returns completed application form and all paperwork

5. Grants Manager checks application against detailed eligibility criteria

If applicant passes detailed eligibility check and grant is awarded

6. Grants Manager sends out decision letter and payment form (if successful)

7. Applicant returns payment form

8. Grant is paid

How do I get an application form?

Our application form is only sent out by our Grants Managers to applicants who have passed the initial eligibility checks.

How long does the application pack take to arrive?

Please allow up to 2 weeks – if you haven’t received anything after this time then give us a call.

What documents do I need to send back with my application?

As a minimum you will need to send us your most recent Council Tax bill (it must be the bill and not correspondence letters), 2 month’s recent statements for all your bank/building society accounts and proof of income/benefits. However, during the process we may ask you to provide additional evidence/documentation.

Why do I need to send in all this information?

We need to see all these documents because we have very strict eligibility criteria and these documents help us to fully understand your circumstances. If we don't receive all the documents, we may not be able to give you a grant.

Can I send in the documents by email?

Normal email accounts are not secure, so we do not recommend sending the information to us by normal email. You can use a secure email system such as Egress which will allow you to send your information to us securely for free. You can find information about Egress here and sign up for a free account here.

How long does it take before a decision is made about a grant?

Once we have received all your documents we will process your application – due to the high volume of applicants, please allow up to 4 weeks for a decision to be made. It may take longer if we do not receive the right documents from you.

Why do I need to complete the payment form as well after sending in all the other paperwork?

The payment form helps us to make sure that we pay the grant into the right bank account. We cannot pay you your grant if we have not received this form.

How much will I receive if I am awarded a grant?

Most of the grants we provide are small one off grants – the amount is decided based on your current need so please give as much detail as you can on the application form. 

Do you provide emergency grants?

We do not provide emergency payments. Your payment will usually be made within 2-3 weeks of us receiving your payment form back - though this will be delayed if your details are not correct.

How is the grant paid?

If you are awarded a grant the money is paid directly into your bank or building society account by BACS. We cannot pay into a National Savings Bank account (sometimes called a Post Office Savings Bank account). Please note we cannot pay the grant into someone else's account on your behalf.